Cart
0
Orders
Below are some of are common questions about orders
What types of chess products do you sell?
We offer classic and themed chess sets, chess clocks, boards, pieces, travel sets, training books, gifts, and chess-inspired apparel.
How do I choose the right chess set?
Consider your skill level and purpose. Beginners might prefer plastic or travel sets, while collectors may enjoy handcrafted wood or themed sets. Need help? Email us—we'll recommend options!
Can I change or cancel my order?
Yes, but only if the order hasn’t shipped yet. Contact us immediately at support@checkmatechill.de with your order number.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship?
We ship across Germany, the EU, and internationally to most countries.
How long does delivery take?
- Germany: 2–4 business days
- EU: 4–7 business days
- International: 7–14 business days
Tracking is included with all shipments.
What is your return policy?
You have 14 days from delivery to return your item. Products must be unused and in original packaging. Read our Return Policy for full details.
Can I exchange an item?
Yes! Contact us with your order details and the product you'd like instead—we’ll do our best to help.
What are your shipping costs?
Shipping within Germany is free for orders over €50. Costs vary by region and will be shown at checkout.
Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and Klarna.
Is your website secure?
Absolutely. All transactions are SSL-encrypted and processed through trusted, secure gateways.